Often, I go to peoples’ homes and their understanding is that surround sound is meant to be an ongoing sound track from the rear speakers. Perhaps 95% of the sound in a movie soundtrack should come from the front speakers and the rears should fill in ONLY effects. I just had a client who used Best Buy to purchase very expensive KEF in-ceiling speakers at $1000 EACH. There were 6 of them. Best Buy had sold them an expensive $3000 Marantz amp that the client was not happy with the way it sounded. Best Buy wanted to sell them a NEW $6000 amp to fix this non-existing problem. I first listened to the system which they had set up as Dolby Atmos 9.1 (with only 7 speakers). The only problem is Netflix and all the other carriers, EXCEPT HBO MAX, have very compressed audio and video (but rest assured they call it 4K video so you should be impressed). Anyway back to this system…it sounded pretty good as expensive gear most always does. It had too much bass and too much surround and all the settings for the speakers STARTED at +6db (you always set your MAINS (left and right)) to 0db which is the standard level or full level sound setting. I also found that they had the surround back and surround speakers reversed. I NEVER recommend using Best Buy services.
This client had $15k invested in their surround system, was not happy with it AND had a subpar TV…NOT my idea of well spent money. In any case, they continued to suggest there was NOT enough surround sound which, as stated, NETFLIX seems not to care much about Sound OR Picture quality. I suggested letting me play a Blu-ray disk to show them exactly how Good a 1080P picture is with proper Dolby Digital sound. But they were only interested in their subpar usage of NETFLIX, akin to running a high performance sports car on a gravel road with pot holes and then being dissatisfied with its handling. Moral of the story: Try to learn enough about the products you’re using to know how to get your money’s worth!
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